‘Being homeless is better than working for Amazon’

‘Being homeless is better than working for Amazon’
Nichole Gracely has a master’s degree and was one of Amazon’s best order pickers. Now, after protesting the company, she’s homeless
By Nichole Gracely
Nov 28 2014
<http://www.theguardian.com/money/2014/nov/28/being-homeless-is-better-than-working-for-amazon>

I am homeless. My worst days now are better than my best days working at Amazon.

According to Amazon’s metrics, I was one of their most productive order pickers—I was a machine, and my pace would accelerate throughout the course of a shift. What they didn’t know was that I stayed fast because if I slowed down for even a minute, I’d collapse from boredom and exhaustion. 

During peak season, I trained incoming temps regularly. When that was over, I’d be an ordinary order picker once again, toiling in some remote corner of the warehouse, alone for 10 hours, with my every move being monitored by management on a computer screen. 

Superb performance did not guarantee job security. ISS is the temp agency that provides warehouse labor for Amazon and they are at the center of the SCOTUS case Integrity Staffing Solutions vs. Busk. ISS could simply deactivate a worker’s badge and they would suddenly be out of work. They treated us like beggars because we needed their jobs. Even worse, more than two years later, all I see is: Jeff Bezos is hiring.

I have never felt more alone than when I was working there. I worked in isolation and lived under constant surveillance. Amazon could mandate overtime and I would have to comply with any schedule change they deemed necessary, and if there was not any work, they would send us home early without pay. I started to fall behind on my bills.

At some point, I lost all fear. I had already been through hell. I protested Amazon. The gag order was lifted and I was free to speak. I spent my last days in a lovely apartment constructing arguments on discussion boards, writing articles and talking to reporters. That was 2012 and Amazon’s labor and business practices were only beginning to fall under scrutiny. I walked away from Amazon’s warehouse and didn’t have any other source of income lined up.

I cashed in on my excellent credit, took out cards, and used them to pay rent and buy food because it would be six months before I could receive my first unemployment compensation check. 

I received $200 a week for the following six months and I haven’t had any source of regular income since those benefits lapsed. I sold everything in my apartment and left Pennsylvania as fast as I could. I didn’t know how to ask for help. I didn’t even know that I qualified for food stamps.

I furthered my Amazon protest while homeless in Seattle. When the Hachette dispute flared up I “flew a sign,” street parlance for panhandling with a piece of cardboard: “I was an order picker at amazon.com. Earned degrees. Been published. Now, I’m homeless, writing and doing this. Anything helps.” 

I have made more money per word with my signs than I will probably ever earn writing, and I make more money per hour than I will probably ever be paid for my work. People give me money and offer well wishes and I walk away with a restored faith in humanity.

I flew my protest sign outside Whole Foods while Amazon corporate employees were on lunch break, and they gawked. I went to my usual flying spots around Seattle and made more money per hour protesting Amazon with my sign than I did while I worked with them. And that was in Seattle. One woman asked, “What are you writing?” I told her about the descent from working poor to homeless, income inequality, my personal experience. She mentioned Thomas Piketty’s book, we chatted a little, she handed me $10 and wished me luck. Another guy said, “Damn, that’s a great story! I’d read it,” and handed me a few bucks.

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